E-government has long since become a synonym for the comprehensive modernisation of public administration.
The individual technical systems are no longer in the focus, but the interlocking of technical possibilities with organisation-related reform approaches. Trans-organisational approaches are especially important for the improvement of the quality and efficiency of administrative work.
This means that the existing forms of cooperation between public agencies are questioned just as the institutional structures of the public sector.
The ifib researchers accompany the changes caused by e-government in the public sector by preparing international and national empirical studies. We initiate and support regional and local projects aimed at using the potential of technology for modernising the public sector.
IT-Management in Administrations
In order that information technology in administrations can be used as a tool for an efficient and effective job completion of high quality, its use itself has to be the subject of organisational and strategic considerations.
This concerns the technical equipment as well as the user support, analyses of use effectiveness or investigation of user satisfaction.
Further subjects of our work are:
• Information management: process analyses, preparation of concepts for information processing as well as implementation support for concrete work processes
• Document management: consulting on the state of the art and on special strategies in the field of document management systems
• Knowledge management: preparation of concepts for knowledge management in IT-supported processes and its implementation in the work organisation.